Refund Policy

Last updated: August 30, 2026

1. Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) within 30 days of the delivery date for a full refund.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items marked as final sale
• Gift cards

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our support team at support@GuashaPulse.store with your order number and reason for return.
2. Our team will review your request and provide return instructions within 2 business days.
3. Ship the item back to the address provided by our team.
4. Once we receive and inspect the item, we will process your refund within 5–7 business days.

5. Refund Method

Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@GuashaPulse.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@GuashaPulse.store